Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon. (Registered under the world recognized ISO 9001 : 2015).
Electric Fireplaces
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first 1 or 2 years of warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*
*Light bulbs and fuses are NOT covered by the warranty.
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Gas Fireplaces
All stainless steel components of your new NAPOLEON gas appliance are warranted against defects for 5 years. Electrical (110V) components and wearable parts are covered and NAPOLEON will provide replacement parts free of charge during the first year of the limited warranty. This covers: gas valves, logs, and gasketing.
*Labour related to warranty repair is covered free of charge during the first year. Repair work, however, requires the prior approval of an authorized company official. Labour costs to the account of NAPOLEON are based on a predetermined rate schedule and any repair work must be done through an authorized NAPOLEON dealer.
*Construction of models vary. Warranty applies only to components included with your specific appliance.
